Frequently Asked Questions

Technical telemetry (voltages U1/U2/U3, temperature) and the maintenance records you create. Personal owner data and precise location are not shared by default.

No. You can add manual boats to use the maintenance module without live telemetry data.

Yes. Map View shows every boat as a status-coloured dot (critical, warning, OK) on a street map or satellite imagery. Click a boat for its readings, berth and shortcuts to telemetry, maintenance and the owner; Show names labels every boat with its name and berth, and the list beside the map lets you find any boat and fly to it. You set each boat's berth and coordinates on its info page — with a click-on-map picker — and can group boats by marina. Locations are entered by you and stay private to your company.

The Dashboard opens with a Needs attention line — click it to see every boat that needs a person right now, and why: a low battery with its voltage, freezing risk, shore power lost, or a bilge pump running or starting far more often than that boat usually does. When several boats on one pier lose shore power together, it is shown once, as a likely fault on the pier. Press I'm on it to take a boat so your team sees who is handling it; the owner's phone and e-mail are one click away.

• Starter: up to 10 boats; monitoring + maintenance.
• Standard: up to 30 boats; adds alerts & PDF reports.
• Pro: up to 100 boats, more on request; white-label and integrations on request.

On Standard and Pro plans, the HUB checks every boat every five minutes and e-mails your team when a battery falls below its limit or the temperature nears freezing. A low reading has to hold for two checks in a row first, so a windlass or a momentary dip does not wake anyone. The same boats appear under Needs attention on the Dashboard.

Open the Billing Portal via Account → Subscription & Billing to change plan, switch between monthly/yearly billing, and download invoices.

Yes, go to Account → Team & Users to invite or remove team members. You can set different permission levels for each team member.

You keep access until the end of your current billing period and can reactivate anytime before it ends. Your data is preserved for 30 days after cancellation.

Yes! All plans come with a 14-day free trial. You get full access to all features during the trial period.

Yes, you can export maintenance records and reports by Printing them to PDF format. Full .csv export is coming also

A deeper analysis than the real-time alerts. Once a night it studies each monitored boat, learns how that boat normally behaves, and reports only what actually changed — a charge that keeps falling short, a slow drift downwards, a load someone left on. Every finding shows the numbers behind it. It is billed per monitored boat, not per fleet.

Yes. A chat panel in the HUB answers from your own data — “which boats need attention this morning”, “when did she last charge”, “what maintenance is open”. It is part of the AI Guard licence and covers the boats you have AI Guard on. You can also connect your own Claude or ChatGPT, which covers every boat you own, since you are paying for that assistant yourself.

No. It reads. It cannot create or edit maintenance tasks, alter boats or settings, or make payments — there is no write path to switch off, because none exists. The one thing it may do is offer to note an explanation against a boat (“those drops are the engines starting”), and nothing is recorded unless you press the button.

No. The model does not learn from your boats or your questions — its knowledge is fixed and every conversation starts from nothing. What does improve over time is what you confirm about a boat, which is stored in your own account and used only for your own boat.